NHTSA Complaint #11537015 — 2017 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11537015
Vehicle 2017 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I did have an incident in July of 2022, my car would not get out of park. I was in a drive through and put my car in park. When I went to put my car in drive. The vehicle completely shut off and began to roll backwards. The next set of issues, I first noticed the issues in the beginning of 2023. The service 4wd light is on and the parking brake will not engage. The 4wd itself works just fine, each terrain mode will engage. So Ilderton Dodge Chrysler Jeep Ram (High Point, NC), looked at my vehicle and said the PTU was bad and needs to be replaced. This passed weekend, I was driving entering a highway via acceleration lane and my car had trouble switching speed limits. Which leads me to believe the necessary power was not able to perform. This is detrimental to the safety of myself and others. Should my car's brakes fail or car lose power; it could seriously injure myself, innocent people in the vicinity of my car, or mechanics working on my car, etc. I work at a Pediatric office and would hate for the brakes to fail at work. Chrysler has already recalled 96,000 Jeep Cherokees for the exact same issue. Due to this, the PTU is back ordered and cannot be located anywhere in the US.

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