NHTSA Complaint #11536915 — 2021 CHEVROLET SUBURBAN

While driving on the I-4 interstate on Saturday August 5, 2023 - my 2021 Cheverolet Surburban stalled as if it had no fuel (had 3/4 of a tank). I was barely able to get over to the shoulder across three lanes of traffic on an overpass before it completely shut off! The Surburban would not start - when pressing the start button the ignition clicked for an extended period of time. We used On Star to contact GM/Chevy roadside support. They ran a remote diagnostic stating an issue with the Fuel Management System. I was told that this is a common problem with the fuel pump failure. I see there are open recalls for many other GM vehicles but not for my VIN currently. My Surburban has 40,669 miles. We waited over 3 hours for the tow truck that was dispatched by GM/Chevy. We were not in a safe location. Turns out my Surburban cannot be placed in neutral without the vehicle being started, which means it had to be dragged on and off the tow bed. I had to pay $450 to have it towed to my my home town dealer as we were 90 miles from home. We were originally going to tow it to a local dealer when the Surburban stalled but they told me not to as they are backed up and could even look at it for 9 days. I am now waiting on word from my dealer. Clearly the recall needs to be expanded based upon what we are finding online and from what everyone is telling us locally.