NHTSA Complaint #11536345 — 2016 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11536345
Vehicle	2016 HONDA PILOT
Component	POWER TRAIN
Date of Incident	July 3, 2021
Date Filed	August 3, 2023
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The contact owns a 2016 Honda Pilot. The contact stated while at a stop light, the vehicle shut off with the "Shift to Park and Restart Vehicle" message displayed. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer and a software update was performed on the transmission but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that an update on the started software was needed. The update was performed but the failure reoccurred. The vehicle was taken back to the dealer, but no failure was found. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 90,000.

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