NHTSA Complaint #11536128 — 2020 FORD EXPLORER

2020 FORD EXPLORER ST-ABOUT 55,000 MILES. DEALER: PREFERRED FORD IN GRAND HAVEN, MI. ISSUE IS SOMETIMES A MULTITUDE OF WARNING LIGHTS WOULD COME ON WHEN TRAVELING. THEY INCLUDE SHUTTING DOWN THE CRUISE CONTROL WHEN IN MOTION, THE FORWARD COLLISION SENSOR WOULD STOP WORKING, ALL WHEEL DRIVE AND HILL ASSIST LIGHTS WOULD COME ON AND STOP WORKING. THIS HAPPENS WHETHER A SHORT TRIP, 10-15 MILES INTO TOWN, OR ON A LONGER TRIP. ONLY WAY TO POTENTIALLY RESET IT WAS TO STOP, TURN VEHICLE OFF FOR A MINUTE OR TWO AND RESTART. SOMETIMES THIS WORKED AND SOMETIMES NOT. THIS IS A SAFETY HAZARD WHEN OPERATING ON A ROADWAY, USUALLY AT HIGHWAY SPEEDS, ESPECIALLY IN WINTER ROAD CONDITIONS OR AN OCCASIONAL TRIP THROUGH THE MOUNTAINS TO THE SOUTHERN STATES. HAD A COMPUTER UPDATE, WHICH COST $540.00, STILL NOT SOLVE IT. FINALLY ABLE TO GET INTO DEALER WITH ALL WARNING LIGHTS ACTIVATED. DEALER STATED HAS TO DO WITH DRIVETRAIN. NOW TODAY (8-3-23), WAS ADVISED BY DEALER A NEW FORD ENGINEER INTERNAL SERVICE MEMO STATED THAT IS NOT THE TOTAL FIX. TOTAL REPAIRS COST IS IN/AROUND $2000.00. IF FORD KNOWS THIS IS AN ISSUE AND WITH THE MANY FORD EXPLORERS ON THE ROAD TODAY, THIS NEEDS TO BE ADDRESSED SO THE CONSUMER CAN HAVE CONFIDENCE IN DRIVING THEIR VEHICLES.