NHTSA Complaint #11535671 — 2017 HONDA PILOT

For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)