NHTSA Complaint #11715024 — 2017 HONDA PILOT

While driving my 2017 Honda Pilot Elite, the vehicle has experienced four separate incidents of sudden and complete loss of power, including while traveling at highway speeds and during rush-hour traffic. The engine shuts off without warning, causing the vehicle to stop in traffic. In multiple incidents, the vehicle would not restart for several minutes. These incidents occurred on U.S. 19 and Interstate 275 in heavy traffic, creating an immediate risk of collision. In one incident, the vehicle died while traveling at highway speeds. In another, it shut off at a red light and blocked traffic during rush hour. The vehicle has been taken to an authorized Honda dealership multiple times. Diagnostic testing initially found no issues. Later visits attributed the problem to the battery, despite the battery being recently replaced and the condition recurring after replacement. The symptoms exactly match Honda Pilot start/stop engine failure recalls affecting nearby model years. However, because my model year is not included, the dealership refused to repair the vehicle in accordance with the recall, even when I offered to pay for the repair. I believe this represents a safety-related defect involving sudden engine shutdown while driving. The vehicle is unreliable and unsafe to operate. Furthermore, given the repeated failure of this vehicle, the dealership’s inability to permanently repair the condition after multiple attempts, and the ongoing safety risk, I am concerned this matter may meet the criteria for a nonconformity under Florida’s Motor Vehicle Warranty Enforcement Act. I am hopeful Honda will resolve this matter cooperatively and without the need for further regulatory or legal action.