NHTSA Complaint #11535629 — 2017 HYUNDAI TUCSON

In March 2023 I took my car to the dealership for routine oil change and mentioned that I was having to put oil in the car in between oil changes. The dealership said they would send the information to Hyundai and call me with their response but they never called me. On April 14, 2023 I took the car back to dealership after it started rattling, the engine light came on and the car went into limp mode. I left it at the dealership for 2 days for service. I was told to drive it for 1,000 miles and return for oil check But I had to bring it back to dealership before 1,000 miles because it was burning oil again. I left it at the dealership for 1 day for service I was told to drive it for 1,000 miles and bring it back for oil check. On June13, 2023 I brought the car back to the dealership and after waiting for an hour the tech told me he performed the last step in the oil consumption test and that my car was fine. But the car continues to burn oil and rattles. This is a car that I take to the dealership for routine oil changes since I purchased it in 2016. The engine is under warranty and every time I go to the dealership for this issue I get a different response because they know that Hyundai is aware of this issue with this make and model and it seems like nothing is going to be done about it. I continue calling the dealership for an update from Hyundai but they tell me they haven’t gotten a response. It’s obvious nothing is going to be done about this. In the meantime I’m afraid to drive to far, I’m continuously putting oil in the car and my warranty is not being honored. This is so frustrating!