NHTSA Complaint #11535541 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11535541
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	July 28, 2023
Date Filed	July 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

1. My 2020 Explorer has about 75,000 miles. 2. The car rolled back while in park during the week of 7/24, and the emergency brake stopped the car from rolling. 3. I called Ford Customer Care and my local dealer to see if my model was included in the current transmission recall (23v06900), it is not. 4. On 7/28/23, the car would not go into park. The emergency brake kicked in. The screen shows a message that says "Park not available apply brake before exiting". 5. Car is currently at the dealership in need of a new transmission. Vehicle still will not go into "park". Car remains in place due to the emergency brake, only.

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