NHTSA Complaint #11535500 — 2023 KIA NIRO

1st noticed when parking car, beeping from control panel as if touchscreen buttons were being pressed when they were not. Day or 2 later, AC and/or heat started coming on randomly, would not turn off, all touchscreen buttons illuminating as if pressed. Dealership found crack in screen. No knowledge or memory of any impact to cause damage. Dealership refused warranty coverage. Controls unusable and screen is glass, so there is now broken glass all around controls. Crack spread and expanded during normal driving conditions over next week. Control panel affects multiple other screens that should display information needed while driving. Problem mostly stopped after crack expanded more after I hit a pothole. Started again recently. Glass is badly cracked and has gotten worse with temperature changes that should be expected when a car is parked in the sun, and due to vibrations while driving. Control panel now entirely unresponsive. This panel is far too fragile to be in a car. There was no accident or incident prior to the initial problem. It seemed to happen spontaneously.