NHTSA Complaint #11702025 — 2023 KIA NIRO

USB connectivity is intermittent. This involves using the USB A connection in the center console as a port for stored media (music files) on a USB drive and Android Auto. The connection will connect and disconnect randomly regardless of the car being stationary or moving. The intermittent connectivity occurs regardless for all USB cables or thumb drives that I have tried. The vehicle is available for inspection. This presents a safety hazard due to the loss of connectivity for Android Auto while driving and the resultant sudden increase in driver distraction that is generated. Multiple steps and layers of infotainment screen navigation can be required to get to a workaround for music or navigation. The problem has been explained to the dealer service center multiple times but they are unable to replicate it and are explained that they are unaware of the issue on other similar vehicles. Video recordings of the intermittent functioning have been shown to the dealer. Since they could not replicate it, they are unwilling to correct the issue. The issue was first noticed in October 2024 and initially explained to the dealer service in February 2025.