2023 KIA NIRO — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

63

Owner Complaints

14 Crashes

2

Recalls

ACTIVE RECALL

22

Service Bulletins

0

Investigations

Overview of the 2023 KIA NIRO

The 2023 KIA NIRO has received a total of 63 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 12 recall campaigns affecting this vehicle, covering issues with SEATS, ELECTRICAL SYSTEM:WIRING. 22 technical service bulletins have been issued by Kia America, Inc. for this model year. The most commonly reported problems involve the Unknown Or Other (13 complaints), Electrical System (10 complaints), and Air Bags (6 complaints).

Recalls for the 2023 KIA NIRO

NHTSA has recorded 12 recalls for the 2023 KIA NIRO, potentially affecting up to 1,192,508 vehicles.

Recall 25V024000 — SEATS

| 80,255 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023-2025 Niro EV, Plug-in Hybrid (PHEV), and Hybrid vehicles. The floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front air bags and seat belts from deploying properly or cause an unintended side curtain air bag deployment.

Consequence: Air bags and seat belts that deploy improperly or an air bag deploying unintentionally can increase the risk of injury in a crash.

Remedy: Dealers will inspect, replace and reroute the floor wiring assembly, as necessary, free of charge. In addition, dealers will install wiring covers. Owner notification letters were mailed February 27, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number...

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Recall 25V024000 — SEATS

| 80,255 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023-2025 Niro EV, Plug-in Hybrid (PHEV), and Hybrid vehicles. The floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front air bags and seat belts from deploying properly or cause an unintended side curtain air bag deployment.

Consequence: Air bags and seat belts that deploy improperly or an air bag deploying unintentionally can increase the risk of injury in a crash.

Remedy: Dealers will inspect, replace and reroute the floor wiring assembly, as necessary, free of charge. In addition, dealers will install wiring covers. Owner notification letters were mailed February 27, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number...

View full details →

Recall 25V024000 — ELECTRICAL SYSTEM:WIRING

| 80,255 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023-2025 Niro EV, Plug-in Hybrid (PHEV), and Hybrid vehicles. The floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front air bags and seat belts from deploying properly or cause an unintended side curtain air bag deployment.

Consequence: Air bags and seat belts that deploy improperly or an air bag deploying unintentionally can increase the risk of injury in a crash.

Remedy: Dealers will inspect, replace and reroute the floor wiring assembly, as necessary, free of charge. In addition, dealers will install wiring covers. Owner notification letters were mailed February 27, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number...

View full details →

Recall 25V024000 — ELECTRICAL SYSTEM:WIRING

| 80,255 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023-2025 Niro EV, Plug-in Hybrid (PHEV), and Hybrid vehicles. The floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front air bags and seat belts from deploying properly or cause an unintended side curtain air bag deployment.

Consequence: Air bags and seat belts that deploy improperly or an air bag deploying unintentionally can increase the risk of injury in a crash.

Remedy: Dealers will inspect, replace and reroute the floor wiring assembly, as necessary, free of charge. In addition, dealers will install wiring covers. Owner notification letters were mailed February 27, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number...

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Recall 23V298000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 108,936 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle...

Consequence: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

View full details →

Owner Complaints for the 2023 KIA NIRO

63 complaints have been filed with NHTSA for the 2023 KIA NIRO. Below is a breakdown by vehicle component.

Most Recent Complaints

#11716423 | SERVICE BRAKES | | N/A miles
I bought my Niro hybrid EX Touring new from the dealership in 2023. The first issue arose when the car shut off completely while driving and was towed to the dealership. Later, I started hearing a squeaking/rubber rubbing sound. The car would make squeaking and creaking noises when turning or going over minor bumps. The "rubber rubbing sound" happened when I was at a full stop, right after removing my foot from the brake, as the car began to move forward. These issues were both reported to the dealership, and they did an inspection. The dealership service center has been able to hear the sounds. Since then, the calliper boots have been replaced multiple times and the full calliper kit once. The strut bearing has also been replaced multiple times. Consistent issues with the car's braking system is a significant safety issue. I have no idea what damage the rest of my car could have sustained, and I have not been able to get an answer for why this is happening. I have also been in contact with the manufacturer.
#11716423 | SUSPENSION | | N/A miles
I bought my Niro hybrid EX Touring new from the dealership in 2023. The first issue arose when the car shut off completely while driving and was towed to the dealership. Later, I started hearing a squeaking/rubber rubbing sound. The car would make squeaking and creaking noises when turning or going over minor bumps. The "rubber rubbing sound" happened when I was at a full stop, right after removing my foot from the brake, as the car began to move forward. These issues were both reported to the dealership, and they did an inspection. The dealership service center has been able to hear the sounds. Since then, the calliper boots have been replaced multiple times and the full calliper kit once. The strut bearing has also been replaced multiple times. Consistent issues with the car's braking system is a significant safety issue. I have no idea what damage the rest of my car could have sustained, and I have not been able to get an answer for why this is happening. I have also been in contact with the manufacturer.
#11715328 | AIR BAGS | | N/A miles
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned the vehicle without fixing the issue or providing a clear explanation. This is a manufacturer-issued safety recall and should be addressed promptly at no cost. I am requesting immediate repair and an explanation for the failure to perform the recall work.
#11715328 | UNKNOWN OR OTHER | | N/A miles
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned the vehicle without fixing the issue or providing a clear explanation. This is a manufacturer-issued safety recall and should be addressed promptly at no cost. I am requesting immediate repair and an explanation for the failure to perform the recall work.
#11710359 | SERVICE BRAKES | | N/A miles
When attempting to activate the parking brake there is no response from the vehicle. No matter how many times in attempting to activate the parking brake it would not activate. The only way to successfully activate the parking brake was if "auto hold" was on and i turned off the vehicle. i have a safety concern regarding this matter as the vehicle could potentially roll away if the car is unattended. The problem has not been reproduced or confirmed by the service center as of yet but it will be inspected on 01/14/2026. There are no warning lamps, messages or other symptoms of the problem prior to the failure.

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Safety Rating for the 2023 KIA NIRO

The 2023 KIA NIRO received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2023 KIA NIRO

Kia America, Inc. has issued 22 technical service bulletins (TSBs) for the 2023 KIA NIRO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

SC338_OWNR_SG2_102 — ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION: EXPANSION (SC338 Flight 102) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023 MY Niro Hybrid (HEV) vehicles...

SC338_OWNR_SG2_102 — FUEL/PROPULSION SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION: EXPANSION (SC338 Flight 102) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023 MY Niro Hybrid (HEV) vehicles...

SC338_OWNR_SG2 — ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC338) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023 MY Niro Hybrid (HEV) vehicles to ensure compliance...

SC338_OWNR_SG2 — FUEL/PROPULSION SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC338) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023 MY Niro Hybrid (HEV) vehicles to ensure compliance...

SC335_TSB_CLSD — FUEL/PROPULSION SYSTEM

TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: BMS S/W LOGIC IMPROVEMENT FOR DTC P1BB2 (SC335) CLOSED AND SUPERSEDED TO SC338 (TSB) - This bulletin is now closed. "This bulletin provided information to upgrade the Battery Management System ‘BMS’ software logic on certain 2023-2024MY Sportage HEV (NQ5 HEV) vehicles produced from February...

SC338_DP — ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC338) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023-2024 MY Sportage Hybrid (HEV)...

SC338_DP — FUEL/PROPULSION SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC338) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023-2024 MY Sportage Hybrid (HEV)...

SC338_DPSM — ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC338) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in...

SC338_QA — FUEL/PROPULSION SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC338) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC338.

SC338_STKR — FUEL/PROPULSION SYSTEM

SC338_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION LABEL/STICKER

Showing 10 of 22 technical service bulletins.

NHTSA Investigations for the 2023 KIA NIRO

There are no NHTSA defect investigations on record for this vehicle.

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