NHTSA Complaint #11534617 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11534617
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	July 1, 2023
Date Filed	July 26, 2023
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

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