NHTSA Complaint #11534602 — 2020 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11534602
Vehicle	2020 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	February 28, 2023
Date Filed	July 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Rear lift gate doesn't operate or operates erratically . Rear lift gate will not open traping occupants in the vehicle. Particularly any occupant seated in the third row seats. Yes. Took it to the dealer and they failed to address the problem First began February 2023. The dash board button will work some times and not others. Same for the key FOB and rear lift gate located on the the exterior of the vehicle. I have had occupants trapped in the back of the vehicle when the lift gate will not operate at all.

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