NHTSA Complaint #11534207 — 2020 CHRYSLER PACIFICA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11534207
Vehicle 2020 CHRYSLER PACIFICA
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Power steering will go out, therefore I have no power steering and have to pull over. The power steering light will come on the dash, and the power steering goes out. I did take the van to a Chrysler dealer in Warnes Robins, GA. Got on where with them, they made a list of things they suggested to be done. When ask will that fix the issue with the power steering, they stated could not guarantee that. Felt they were trying to take advantage of the situation. My van is a 2020 Chrysler Pacifica and 3 years old with 41,000. miles on it. The power steering should be the last thing that goes out, the light comes on and the power steering goes out making it hard the drive and steer. On top of all this the van isn't even paid for, still making monthly payments, can't afford 4,500.00 car repaid on top of car payment. Something is wrong with the power steering in 2020 Chrysler Pacifica power steering, like in the prior years.

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