NHTSA Complaint #11533241 — 2013 HYUNDAI VELOSTER

The contact owns a 2013 Hyundai Veloster. The contact stated while driving into a parking lot, a small rock fell on the panoramic sunroof and the sunroof shattered. The contact stated that the shade guard was closed at the time of the failure. There was no injury sustained. The dealer was notified of the failure and informed the contact that their location did not perform sunroof glass replacement. The dealer referred the contact to an auto glass repair shop, where the shattered glass was removed. The vehicle was taken back to the dealer, where pictures of the failure were taken and sent to the manufacturer. The manufacturer informed the dealer that they could not cover the sunroof glass replacement because the moving part of the sunroof glass was not shattered. The contact followed up with the warranty department and was informed that the dealer had denied repairing the vehicle under the warranty because the failure was caused by a rock. The vehicle was not repaired. The failure mileage was approximately 53,000.