NHTSA Complaint #11533044 — 2016 KIA OPTIMA

The car was diagnosed with a knock sensor problem in the engine. At that time I was told it was a recall regarding that matter. 2 months ago I took it to Kia Mall of Georgia in Buford, GA. At that time they said they fixed the sensor within 3 hours. The car wasn’t accelerating past 50 mph, the engine light was on and in struggled going up hills. After I got the car back, the next 3 days the engine light came back on and the car starting doing the exact same thing again! I called and told them and they told me to bring it back to them. So I took it back to them. After my car being there for 2 1/2 almost 3 weeks they told me they would have to replace the engine with a new one. At this time no one offered to get me some type of loaner car. On the third week they claim they were still working on it but the mechanic didn’t show up for 2 days. He left on Friday June 30th, 2023 and didn’t come back until Monday July 3rd! When he left on Friday I was told by Andrew Aycock that the car would be ready that Saturday, July 1st 2023. No one called so I ended up calling them Saturday and I was told the mechanic didn’t come to work so the car would be finished on Monday July 3rd. Of course that was a lie as well. I asked about a loaner they said they would get me one, that they had to call Hertz rental. They called me back and told me they couldn’t provide me with a loaner. So I still NEVER got a loaner and they had my car right at a month!! They called me Friday July 7th and told me the car was ready. I picked the car up on Friday. They said they put a new engine in it. Today is July 18th and it’s been a little over a week and the engine light came back on today!!. The same problem again. I have been so inconvenienced throughout this entire ordeal. It’s very hard to get in touch with anybody up there regarding my vehicle. Now I have to take it back up there, but something needs to be done asap! If it’s not the engine maybe it’s the car itself also I need a loaner Immediately!