NHTSA Complaint #11532550 — 2024 CHEVROLET SILVERADO 2500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11532550 |
| Vehicle | 2024 CHEVROLET SILVERADO 2500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
While towing my fifth wheel trailer, the electric trailer brakes module shuts off with a message "check trailer wiring". When the module shuts off, the trailer brakes do not actuate relying fully on the truck to stop as the trailer brakes will not work. The plug was firmly seated and it caused issues whether using the in bed plug or the bumper plug. After some time, the message would go away and the system would display the message "trailer connected" and the trailer brakes would work again. After some time, the process would repeat several times (30-40 times) primarily from mid morning to evening. I verified plug tightness and applied dielectric grease to ensure a good connection and that did not improve the issue. The trailer is 1 year old and was pulled with 3 other trucks (2 dodge and another Chevy) with no issues at all. I was able to locate a GM bulletin numbered "document id: 6379278" that references this problem and states to disconnect the trailer solar panels while a fix is developed. This was only found on an RV owners forum. I was able to disconnect my solar panels on my trailer and the issue was no longer present with my brakes working properly and no error messages for 10 hours of driving. This is a significant safety issue and needs to be made abundantly clear to drivers who haul trailers. Not all solar panels are easily disconnected and should be done by a qualified electrician due to the potential hazards of their voltage. Additionally, not having trailer brakes while driving on the interstate is a significant safety hazard that greatly increases the chances of an accident as the brakes would stop working without warning including while in use. My vehicle is a scheduled for an inspection at the dealer on 7/22/23.
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