NHTSA Complaint #11531596 — 2020 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11531596
Vehicle	2020 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	July 10, 2023
Date Filed	July 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The Radio would not keep stations and eventually was almost always static. I took it to the Ford dealership that I purchased from since it is supposed to have a full warranty. They are now saying that it has water leaking in from the roof and it has damaged the OEM (?) system. They don't know if Ford will cover under warranty so I now sit with no vehicle as they wait for a decision. When and if it gets repaired I will now have to worry about other damage that will be caused by a leaking roof vehicle.

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