NHTSA Complaint #11531063 — 2020 FORD EXPLORER

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11531063
Vehicle 2020 FORD EXPLORER
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

My passenger side low beam Headlamp stopped working in Nov 2022. I had a "check headlamp" warning light. I took it to the dealer on 12/09/22. They stated that they found code B155A:96 requiring replacement of the LED control module, requiring part #JX7Z-13C788-L (total cost $1112.25). Headlamp was operational approx 1 week. Returned to the dealership 12/16 with a non-functioning light. They installed RT Headlamp asset, performed calibration, and adjusted horizontal position. Requiring part #MB5Z-13008-AG (total cost $1750). The headlight remained operational for approx 6 months. The "Check Headlamp" warning light has come on again and I will need to have further repair. Having an intermittently functioning or non-functioning Headlamp makes driving at night or in the rain both unsafe and illegal. The cost of this repair was not covered by warranty.

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