NHTSA Complaint #11530767 — 2016 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11530767
Vehicle 2016 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

I purchased a 2016 Hyundai Tuscon new in April 2017. From the beginning I felt there were issues with this vehicle but was also told that everything was fine. In 2019 the car stopped getting power and I was unable to go over 60mph on the highway. Hyundai said it had run out of oil but I had always gotten my oil changes from Hyundai directly. Also- no alert that my oil was low every came on. They replaced the engine or parts of it but I was still required to pay about $3,000 at the time. In Jan. of this year I realized that the car was not running as it should. Hyundai in Milford, CT had me pay for the oil change and also pay for the oil consumption test. On Feb. 20th I was approved for a new engine. I have been given multiple dates of when I my car would be repaired with the last date being May 17, 2023. I have not heard anything from Hyundai. I submitted a complaint with Hyundai corporate (21515374) and they have done nothing except tell me that they are still waiting for an answer as well. I am afraid to drive my vehicle long distances and do not know what kind of service I should get while waiting for a new engine. I am now carrying oil around in my vehicle but think that this is horrible wrong. I am still paying almost $600 a month for a vehicle that I am afraid to drive and I have not received any answers from anyone regarding when my repairs will be done or even getting a rental while I wait. After reading hundreds of other complaints this seems to be an issue with Hyundai and everyone says the same thing about the oil warning light not coming on at all. I purchased my vehicle from Hyundai in Milford, CT.

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