NHTSA Complaint #11530230 — 2012 FORD EXPEDITION

The contact owns a 2012 Ford Expedition. The contact stated that upon his wife depressing the accelerator pedal, the RPM raised abruptly however, the vehicle failed to respond. The contact stated that the vehicle lost motive power and seemed as if the transmission was in neutral(N). After restarting the vehicle and shifting to drive(D), the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that a failure had occurred with the transmission molded lead frame. The vehicle was not repaired due to parts not being available. Upon investigation, the contact related the failure to Customer Satisfaction Program: 19N01-Supplement #1 (Power Train) However, the vehicle was out of warranty. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,112.