2012 FORD EXPEDITION — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

160

Owner Complaints

14 Crashes 5 Fires

3

Recalls

ACTIVE RECALL

3

Service Bulletins

0

Investigations

Overview of the 2012 FORD EXPEDITION

The 2012 FORD EXPEDITION has received a total of 160 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 4 recall campaigns affecting this vehicle, covering issues with POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING:BACK UP LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). 3 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Power Train (60 complaints), Electrical System (20 complaints), and Vehicle Speed Control (16 complaints).

Recalls for the 2012 FORD EXPEDITION

NHTSA has recorded 4 recalls for the 2012 FORD EXPEDITION, potentially affecting up to 175,150 vehicles.

Recall 16V248000 — POWER TRAIN:AUTOMATIC TRANSMISSION

| 153,581 vehicles affected

Defect: Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.

Consequence: An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.

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Recall 12V190000 — EXTERIOR LIGHTING:BACK UP LIGHTS

| 10,500 vehicles affected

Defect: FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 “LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT.” THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS)...

Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE “R” POSITION AND THE VEHICLE’S TRANSMISSION DOES GO IN REVERSE, THE “R” MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLE’S NOT SIGNALING IT IS IN REVERSE.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

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Recall 12V190000 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

| 10,500 vehicles affected

Defect: FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 “LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT.” THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS)...

Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE “R” POSITION AND THE VEHICLE’S TRANSMISSION DOES GO IN REVERSE, THE “R” MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLE’S NOT SIGNALING IT IS IN REVERSE.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

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Recall 12V034000 — SEATS:MID/REAR ASSEMBLY

| 569 vehicles affected

Defect: FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.

Consequence: IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

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Owner Complaints for the 2012 FORD EXPEDITION

160 complaints have been filed with NHTSA for the 2012 FORD EXPEDITION. Below is a breakdown by vehicle component.

Most Recent Complaints

#11699752 | VEHICLE SPEED CONTROL | | N/A miles
The speedometer will quit working and the vehicle will not shift out of 1st gear, if you can work through it it will start throwing error messages such as zero miles to empty, tire moniter system fault, etc. This is a very dangerous situation especially in high traffic areas. There was a customer satisfaction program on it but only up to 150,000 miles. This program should last the life of the vehicle, also, if it was fixed before ownership, why did it go bad again
#11695051 | POWER TRAIN | | N/A miles
Over a period of time this problem is occurring more often. The vehicle will downshift into first gear. I pull over check engine light is on. I turn off wait turn back on and no problem for awhile. Within the last month this has occurred many times . Each time the check engine light comes on but also now the advance track light. Each time I have the same codes pulled. Driving on the highway with my daughter at 65mph it downshifted and the back tires locked up . Vehicles had to swerve to miss us. The check engine light was on advance track light same codes pulled. The dealership said it’s not in the recall even though it was built in Jefferson co Kentucky 9/2011. I don’t understand why this vehicle wasn’t recalled . I have to continue to drive it’s my only vehicle. I’m so scared for my life.
#11686275 | BACK OVER PREVENTION | | 78,000 miles
The contact owns a 2012 Ford Expedition. The contact stated that the image displayed on the back over prevention screen was either upside down, distorted, static only, or completely black. The failure was intermittent. During the failure, the contact was able to restart the vehicle to fix the image; however, the fix was intermittent. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact researched and found information on NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and model year was not included. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 78,000.
#11683830 | POWER TRAIN | | N/A miles
I was driving my 2012 expedition and suddenly the vehicle went from doing 60 to 40 immediately the tires squealed and threw me into the right lane . This vehicle transmission has a recall for down shifting and power train issues. My vin number does not fit the Recall but my vehicle has all the symptoms of multiple recalls and is not safe to drive . Had i not known how to drive i and my daughter would be in the hospital due to the faulty transmission lead frame and power train . I contacted Ford head quarters they were no help even though there is clearly a recall . I also took the truck to ford of valparaiso and had to pay the 1,000 dollars for the lead frame to be replaced which was in the recall and I shouldn't have had to pay anything .. them replacing the lead frame did nothing the car is still not drive able and is extremely unsafe its my only vehicle and I am a single mother of 2 kids .
#11683830 | VEHICLE SPEED CONTROL | | N/A miles
I was driving my 2012 expedition and suddenly the vehicle went from doing 60 to 40 immediately the tires squealed and threw me into the right lane . This vehicle transmission has a recall for down shifting and power train issues. My vin number does not fit the Recall but my vehicle has all the symptoms of multiple recalls and is not safe to drive . Had i not known how to drive i and my daughter would be in the hospital due to the faulty transmission lead frame and power train . I contacted Ford head quarters they were no help even though there is clearly a recall . I also took the truck to ford of valparaiso and had to pay the 1,000 dollars for the lead frame to be replaced which was in the recall and I shouldn't have had to pay anything .. them replacing the lead frame did nothing the car is still not drive able and is extremely unsafe its my only vehicle and I am a single mother of 2 kids .

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Safety Rating for the 2012 FORD EXPEDITION

The 2012 FORD EXPEDITION received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2012 FORD EXPEDITION

Ford Motor Company has issued 3 technical service bulletins (TSBs) for the 2012 FORD EXPEDITION. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

19N01-S4 — POWER TRAIN

This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program.

15-0071 — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

FORD 2011-2015 F150, 2015 EXPEDITION, TRANSIT, 2015 LINCOLN NAVIGATOR: CERTAIN VEHICLES EQUIPPED WITH A 3.5 L GASOLINE TURBOCHARGED DIRECT INJECTED ENGINE BUILT ON 2/28/2015 MAY HAVE DIAGNOSTIC CODES OR DRIVEABILITY SYMPTOMS. *LJ

TSB-13-5-30 — EQUIPMENT

FORD: THE SUN VISOR VANITY MIRROR DOOR, ON SOME VEHICLES, FAILS TO CLOSE OR IS LOOS AND CAUSES MIRROR LIGHT TO STAY ON. MODELS 2012-2013 MUSTANG, EXPLORER, F-150 AND 2012 ESCAPE. *PE

NHTSA Investigations for the 2012 FORD EXPEDITION

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the FORD EXPEDITION

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Other FORD Models

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