NHTSA Complaint #11676319 — 2012 FORD EXPEDITION

JULY 2025 MY 2012 FORD EXPEDITION THREW A P0742 CODE FOR A STUCK TORQUE CONVERTER CLUTCH. THE VEHICLE HAD JUST UNDER 150K MILES AND STARTED TO JERK IN AND OUT OF GEAR AND THE WRENCH LIGHT ILLUMINATED SO I, THANKFULLY WAS GOING APPROXIMATELY 45 MPH WHEN IT HAPPENED AND WAS ABLE TO PULL THE VEHICLE OVER AS IT WAS IN LIMP MODE. WHEN I CLEARED THE DTC CODE THE PROBLEM WENT AWAY TEMPORARILY BUT EVENTUALLY LOCKED BACK UP AGAIN WITHIN A MILE FROM MY HOME. UNFORTUNATELY, FORD DEALERSHIPS WILL NOT STAND BEHIND THE CUSTOMER SERVICE NUMBER THAT THEY HAVE LISTED FOR A REPLACEMENT OF THE TRANSMISSION LEAD FRAME. I PROVIDED THE LOCAL DEALERSHIP WITH ALL OF THE NECESSARY INFORMATION AS WELL AS AN INDEPENDENT DIAGNOSIS BY A TRANSMISSION SPECIALIST. LOOKS LIKE I'LL JUST HAVE TO WAIT FOR THE DAY THAT IT CAUSES A MASSIVE ACCIDENT BY DOWNSHIFTING INTO 1ST GEAR AT 65MPH. TERRIBLE CUSTOMER SERVICE AND I CAN ONLY HOPE THIS DOESN'T COST SOMEONE THEIR LIFE.