NHTSA Complaint #11530115 — 2017 HYUNDAI TUCSON

I am writing to bring a critical matter to your attention concerning my 2017 Hyundai Tucson. On July 1st, 2021, while driving my vehicle, I encountered a sudden loss of engine power with no prior warning. Concurrently, the engine light illuminated and began flashing, indicating a severe problem. After reaching the AutoZone store located at 720 Dairy Ashford, I promptly explained the situation to their staff, who graciously conducted a diagnostic check on my vehicle. To my astonishment, they informed me that my car had a complete lack of engine oil, and Code #P1326 was being displayed, despite recently undergoing servicing at North Freeway Hyundai for an open recall and at my local Firestone. Both service centers even performed a complimentary inspection, during which no issues were reported regarding the engine oil level. However, I did inform the Firestone location about a noticeable difference in performance before they serviced my vehicle, which was duly noted in the report. This leads me to assume that the engine was displaying signs of damage before my visit to Firestone.