NHTSA Complaint #11529279 — 2017 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11529279
Vehicle 2017 HONDA PILOT
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

A few months ago, car started alarming randomly. Upon entering vehicle all lights on dashboard were going on and off, screen was going through each system followed by "problem" and repeated clicking heard in steering column and captured on video for 1 minute. This continued for several days but car drove okay. Alarming bouts came and went for a few days. I researched and found that it was probably the Keyless Access Control Unit based on other owners of similar years/models. Took to dealer and showed my video. After inspecting they came back saying that they called Honda and it was a different part (unknown) but described as more of the control computer for the car. They placed the part on order, but said that another customer had the part on order for over 4 months at that time with no ETA. Six weeks later, without an incident, the car started alarming again on a hot day. Dashboard lights lighting up, clicking in steering wheel, etc. I drove the car for a few errands just fine, until I went to pull out onto a US Hwy and the clicking began, lights flashed, and the car felt as if it stalled as I was entering the road. Suddenly, it couldn't go more than 2 or 3 MPH, although speedometer wasn't working. I was able to stop it and reverse back (2-3 MPH) into the driveway quickly just before oncoming traffic hit me. When the clicking and flashing stopped, the info screen went through every car system alphabetically and listed "Problem" afterwards. I couldn't get the car to drive normally after turning it on/off several times. I disconnected the battery and that stopped the problem. Two weeks later, dealer said part was in so I scheduled replacement. Dealer replaced "Keyless Access Control Unit" despite telling me 2 months beforehand that it was something different. Car has been problem free since replacement, but it has not been long. Additionally, my neighbor has Pilot of similar year, and has the same exact problem of alarming/clicking, etc.

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