NHTSA Complaint #11529112 — 2012 HYUNDAI SONATA

I purchased a 2012 Hyundai sonata from Dulles auto in Leesburg VA at the end of Feb. 2023 on June third my husband and I were driving on 395 at 74 miles and hours and lost all power to our car. We were in the middle of the highway around 2:00 pm and we manage to get over to the side with out getting hit as the engine was smoking !!!. We then called a tow truck which took 2 hours because there was another accident behind us that could not move and tow truck was stuck in that. We were in the wedding and missed the ceremony which is devastating. We had the car towed to dealer and they looked at the car and said engine seized and needs to be towed to a Safford brown Hyundai in Leesburg. We did just that. We asked for a loaner car from dealer that we bought car from and from Hyundai and both said they didn't have any loaner. They both told me i can rent a car but no guarantee if i will get reimbursed. I have three drivers in my house and a car i had for 3months and 1 week before it broke down. I still have no car no loaner and no help. Hyundai in Leesburg did everything that Hyundai corp asked and took pictures i showed proof that the dealer did oil change 12-22 before i bought end of Feb. 2023. They then asked for engine cover be removed and then it was diagnosed as sludge on the engine and that is why it has seized and can not be repaired. It would cost $9000 to fix and I bought it for 12,000.00 for my 17 year old. No one will take responsibility or help so we are asked what we can do and what rights we have. During the 3months that we had the car it ran great and no lights ever came on or any warnings that why it was such a shock when this happened. I have lost work time for all the hours i have to put in for this and get no calls back or help. Please contact me at [XXX]/ I can get picture and notes from Hyundai if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).