NHTSA Complaint #11529066 — 2019 KIA OPTIMA

The contact owns a 2019 Kia Optima. The contact stated that the vehicle failed to start. The contact's husband replaced the battery; however, the failure recurred. The vehicle was towed to the dealer, where the starter was replaced. The dealer informed the contact that the vehicle needed an oil change; however, the contact stated that the vehicle had recently had an oil change performed. The contact stated that while driving from the dealer, the check engine warning light illuminated. The contact pulled over to an auto parts store, where a technician inspected the engine and confirmed that the engine was consuming an excessive amount of engine oil. The vehicle was taken back to the dealer, and the dealer advised the contact to check the engine oil level after every fill up. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.