NHTSA Complaint #11714319 — 2019 KIA OPTIMA

The vehicle experienced a sudden engine failure one day after undergoing a manufacturer emissions/service campaign at an authorized dealership. Prior to service, the vehicle operated normally with no warning lights, knocking, or drivability issues. After the failure, the dealership denied coverage and declined to inspect the engine oil. The vehicle was towed for an independent inspection, which found metal shavings in the engine oil, indicating internal mechanical engine failure. The sudden failure created a safety risk due to unexpected loss of engine function. The issue has been confirmed by an independent service center and the vehicle remains available for inspection. No warning lamps or symptoms were present prior to the failure.