NHTSA Complaint #11528945 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11528945
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	May 1, 2023
Date Filed	June 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

On my 2011 Ford Explorer, the power steering went out while driving. The wheel suddenly tightened and I was unable to turn the wheel. Also, the Terrain Management Fault light and Service AdvanTrac light ignites right before the wheel stiffens. The wheel would stiffen or loosen while driving and causing the wheel to jerk and the car to potentially glide into another lane. After turning off the vehicle and letting it sit for a while the steering wheel may loosen temporarily. I took the vehicle to Ford after visiting their website and seeing there was a customer satisfaction program regarding the EPAS Power Steering. The Ford dealership informed me that the program expired in February of 2021 and I would need to pay over $3000 to have the issue fixed.

Related Complaints for the 2011 FORD EXPLORER

Other STEERING Complaints

#11715978 — February 5, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel wa...

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#11708118 — December 31, 2025 — Loss of power steering

#11704918 — December 14, 2025 — My vehicle is subject to NHTSA Safety Recall 14S06 related to loss of electric power steering assist. The Power Steer...

#11704721 — December 12, 2025 — The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 35 MPH, there was a grindi...

Recent Complaints for the 2011 FORD EXPLORER

#11717906 — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11717906 — POWER TRAIN — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11710555 — POWER TRAIN — January 12, 2026 — The wheel locks in low speeds. It does not happen often, maybe about 3 times per year. I have brought this up to For...

#11704644 — STRUCTURE:BODY — December 12, 2025 — Loose/Detached Bilateral Exterior C-Pillar around the rear window. Both sides are lifted and very loose with the pote...

#11702487 — STRUCTURE — December 2, 2025 — The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structu...