NHTSA Complaint #11528049 — 2011 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11528049
Vehicle 2011 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Took vehicle in for recall due to check engine light flashing on March 26,2023 .Received a call from dealership that car was ready March 28,2023 upon driving home car overheats. Call dealership to relay problem was advised to bring vehicle back. Had vehicle towed back to dealership at my own expense. Two weeks later I get a call stating that it was the radiator and that they would fix it and get it back to me . Two weeks after not hearing from dealership I called do an update to my surprise now it the engine is bad. So I ask the service manager where do we go from here. He proceeds to tell me that it’s one of those things where the recall didn’t help but hurt my engine. Then he proceeds to say I would have to give the dealership $2,000 dollars to fix the problem they caused. So here we are 4 months in and I still do not have a vehicle nor do I know who is responsible for fixing it.

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