NHTSA Complaint #11526862 — 2017 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11526862
Vehicle	2017 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	February 19, 2023
Date Filed	June 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

My center doors on my mini van are inoperable. About 3 months ago, I tried to open the door to get my grandchild out of her carseat, and the door wouldn't open by the outside handle or the button on the control above. My dash would light up staying door must be unlocked to open...I pressed to unlock..and nothing happened. I had to enter through the drivers side to get her out. Today i went to the grocery store and i went to open the door with the remote keyfob and nothing happened. I tried to open the door manually with the outside handle and nothing ... so now both sides of my vehicle cannot open, very dangerous and now my van is useless carrying grandkids to and from . The Chrysler mini van had this same problem, and my friend had her automatic door accentuators replaced for free...there was a recall for this problem on earlier YEAR mini vans. This car is only 6 years old and its A Very dangerous situation now and a big inconvience as i cant enter the vehicle in tbe center to use the seats or stow away for transportiong large items. I called the dealership they want $1000-1500 .could be more couldbe less they said, .this is unacceptable

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