NHTSA Complaint #11526404 — 2018 RAM 3500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11526404 |
| Vehicle | 2018 RAM 3500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
In July 2022 our 2018 RAM 3500 Diesel 4 by 4 truck started having an intermittent alert. Service electronic brake system, ABS, traction control. Cruise control is disabled during this alert. May 2023 the vehicle was taken to local dealer for a diagnostic. They revealed no codes were revealed answer was to replace the ITBM at a cost of 921.00. And the diagnostic charge was 233.00. I tried to contact the dealer for further questions with no cooperation. I started investigating and purchased a code reader at my own cost. The code that showed was C0020-01 ABS Pump Motor Control-Electrical Failure. Much different than the ITBM I was told. Fiat Chrysler Automobiles put out a Case Number: S2005000004 Release Date 04/28/2020 Symptom/Vehicle Issue: C0020-01-ABS PUMP MOTOR CONTROL- GENERAL ELECTRICAL FAILURE Discussion: Basically says to replace HCU first and then ECU if code still active. So, the dealer is aware of the issue and outright lied to me. There is also an active Class Action Lawsuit for this very issue In California Plantiff James Neu. The fact that my vehicle is not in a safe working condition with this faulty part. The fact that the Dealer is lying about which part is defective and would have installed a different part than what they said the problem is. It is very disturbing that an automotive company is treating the safety of their customers so carelessly. The Fact that this is a common and widespread issue and nothing is being done to rectify, appalling. Thousands of vehicles on the road, no parts available. Action needs to be taken. Lives will be lost, severe injury, it can happen to innocent people. Please do something
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