NHTSA Complaint #11525769 — 2020 FORD EXPLORER

2020 Ford Explorer ST (FAILED 5/27/2023) Vehicle started shifting erratically, down shifting very hard when decelerating. Then within two to three days it would not engage in drive or reverse at all, or it was slow to engage and would engage very forcefully and intermittently. There were no warning lights that I recall. The vehicle could not be controlled and is undrivable with 37,386 miles on it. Currently the vehicle is sitting at the dealership waiting two to three weeks to diagnose the problem. The Service Advisor described the problem as "The vehicle delayed getting into gear when put into drive, not shifting properly when driving. When vehicle in reverse there is an extended time to engage and does not feel like it's engaged all the way, feels like it's grinding" Ford acts like they have no idea that they have a transmission issue with the 2020 10 speed automatic transmission. The dealership is going to have my explorer for 30 to 60 days with no compensation, loaner car or rental car. this is the second Explorer that we have had with major issues. I also have a 2020 Ford F-150 with the same mileage and the same transmission that is experiencing delayed shifting issues.