NHTSA Complaint #11524305 — 2020 KIA SPORTAGE

KIA America sent a letter to me dated May 8, 2023 regarding the interim repair to mitigate the spontaneous fire hazard for vehicles equipped with the Genuine Kia tow hitch harness accessory with which my 2020 KIA Sportage is equipped. I made the initial appointment on May 9, 2023 with the local KIA dealer, Westgate KIA Wake Forest, NC, to have the interim fix done. When we arrived at the dealer, the service manager told us they had not been notified of an interim fix. We made another on May 26, 2023 at the same dealership to have the interim fix done and this time bought the May 8, 2023 Interim Notice Update letter with us which noted that the dealer would change the fuse associated with the trailer wiring harness. The service tech told me again that nothing would be done but agreed to examine our vehicle. When I picked up the vehicle, the service tech told me that nothing had been done, that the vehicle did not need a fuse change as noted in the letter, and that our vehicle would be noted at KIA as "Recall Completed". The KIA connect website, https://owners.kia.com/us/en/recalls.html, updated through May 27, 2023 still shows our vehicle as "Recall Incomplete". We plan a trip and cannot leave our vehicle parked in the street as required by KIA.