NHTSA Complaint #11524111 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11524111
Vehicle	2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	POWER TRAIN
Date of Incident	May 19, 2023
Date Filed	May 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Our car’s battery ran out and left our car blocking both lanes of our traffic. We tried to shift into neutral but weren’t able to. We found an online tutorial about a panel that contains a string to pull which would enable us to shift to neutral. When we opened the panel, we found the string was missing. Upon further research, I found this was a problem with other cars as well. When we brought it in to be serviced, they couldn’t fix it. The owner’s manual has no instructions for how to get the car into neutral.

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