NHTSA Complaint #11523678 — 2020 RAM 2500 STEERING

Complaint Details

ODI Number	11523678
Vehicle	2020 RAM 2500
Component	STEERING
Date of Incident	May 22, 2023
Date Filed	May 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

On 5/22/23 I started my vehicle and started to back out of the parking spot, I then received a power steering malfunction service required warning on the dash and lost power steering functionality. The increased steering effort almost resulted in a collision with another vehicle. I took the vehicle in for service and it was diagnosed with a faulty electric assist system on the vehicle and this is being replaced. The vehicle had about 45,000 miles on it at the time of the incident. The first warning light came on when the power steering failed to operate. If this had failed while on the road the results could have been much worse. This is a dangerous defect from early failure of a safety component.

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