NHTSA Complaint #11522327 — 2011 FORD EXPLORER

The power steering assist of the vehicle went out while driving and warning lights came on unexpectedly. Vehicle was difficult to steer but was pulled over safely and shut off. Started engine again and issue was no longer present. Drove to mechanic who pulled the codes. Showed "Loss of Motor Position Sensor" error code among others. After research, found that this was part of Recall 14V286000 of which we had the software update prescribed by Ford. Contacted the Ford dealership who said we were just outside the mileage where Ford extended coverage for this issue to 150,000 miles. Called Ford Customer Service and they also said that this was a one time recall and no further action was available. For this issue, we had the prescribed software upgrade but it was ineffective for the issue and the issue still occurred. Now I have to have the expensive part repair of which they would have covered the repair under recall.