NHTSA Complaint #11522142 — 2016 KIA OPTIMA

The contact owns a 2016 Kia Optima. The contact stated while driving 2 MPH, the vehicle shuddered with an abnormal sound coming from the front of the vehicle. The contact stated that no warning lights were illuminated. The vehicle was taken to the dealer however, the mechanic found no failure. The contact stated that the shuddering had been an issue for the past three years. The contact stated that most recently the vehicle had been shuddering with an abnormal ticking sound upon starting the vehicle, and while driving. The vehicle was taken to an independent mechanic who stated that the failure was an internal engine failure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer advised them to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 70,000.