NHTSA Complaint #11521042 — 2010 CHRYSLER TOWN AND COUNTRY

The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle failed to start immediately; however, after several attempts, the vehicle started. There was no warning light illuminated. Additionally, the contact stated that while driving 77 MPH, the vehicle lost electrical power inadvertently. The contact stated that he immediately shifted into neutral (N) and restarted the vehicle. The contact stated that the vehicle responded as needed; however, the failure recurred several times while driving on the same day. The contact stated that he slightly touched the key fob and the vehicle restarted. The vehicle was taken to an independent mechanic, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced and that the failure was related to NHTSA Campaign Number: 11V139000 (Electrical System). The vehicle was then taken to the dealer and the contact was charged a fee to replace Wireless Ignition Node (WIN) module. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 179,000.