NHTSA Complaint #11519799 — 2020 FORD EXPLORER
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11519799 |
| Vehicle | 2020 FORD EXPLORER |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
I purchased this 2020 Ford Explorer ST, used while still under factory warranty. Within a week or two the IPMB module started malfunctioning, this affects all of the safety systems to include reverse brake assist, lane keeping assist, rear view camera and more. I have had the vehicle in two different dealerships over 9 times in the 15 months I have owned this suv, and within days of the problem being fixed the unit malfunctions again. I have tried to have the vehicle bought back by the dealer through their customer service program and the BBB of Michigan, to witch both claims have been denied claiming that the chicle does not fall under the NYS lemon law policy for used cars. The issue I have is this problem started within 1-2 weeks if purchasing the vehicle. What are the next steps that can be taken to have Ford Motor Company but this vehicle from me, as there is recall after recall on the unit in question.
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