NHTSA Complaint #11518332 — 2019 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11518332
Vehicle 2019 TESLA MODEL 3
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

In the Tesla Model 3 vehicle's newest software update, there are text blurbs over 15 words that show up when autopilot is engaged. While I was trying to read this text blurb, the autopilot was attempting to change lanes. I had to prevent this while attempting to read the text blurb. This is because the car was making a dangerous maneuver and had not realized that the cars in the next lane over it was switching to was fully coming to a full stop. The car did not realize this and assumed that the next lane was faster, so it sped up. I turned off autopilot, re-corrected the steering, and re-engaged autopilot. The car continued its previous behavior, turned on the turn signal and went towards the next lane while keeping me busy trying to speed-read 15+ words in half a second. Keep in mind, that this is an issue easily preventable with the removal of the text blurbs. This was a distraction to me, the driver, while the car's automated system assumed it was making the right decision. This put the safety of the passengers in my vehicle at risk and the safety of others, behind me, at risk. As in the incident description above, I replicated the issue once. The dealer (Tesla) has remained silent since my report to them. The vehicle or component has not to my knowledge. There were no warning signals, messages or other symptoms of the problem prior to the distraction.

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