NHTSA Complaint #11518151 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into cylinders #1, #2, and #3. The dealer determined that the short block needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The contact was informed by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion (Engine and Engine Cooling) and that the repair had been a one-time free repair. The failure mileage was approximately 137,000.