NHTSA Complaint #11517703 — 2018 FORD EDGE

I own a 2018 ford edge sel whose flex plate has cracked. Ford has stated that their edge models between the years 2015-2018 have faulty flex plates, which are prone to cracking and shattering. I noticed a change one day in how the vehicle was running, and the next day heard the rattle coming from the engine. I took it to a shop I trust and with a quick inspection they determined that it was in fact, a broken flex plate. The estimated cost that was was quoted was at minimum $1640.00. I've contacted ford about the issue, which they've acknowledged, but because I'm over the milage for financial support from them, they refused to help me. This has put a massive strain on me due to the fact that the car is my only source of transportation, and beyond that, has caused me a loss financially due to its negative effect on my work.This is a serious issue that ford has publicly acknowledged, but refuses to take responsibility for. It is not only financially straining, but dangerous for anyone whose vehicle is affected by this faulty part. All I want is for the issue to be resolved, be reimbursed for the money I've had to pay out of pocket for the repair due to faulty parts that ford has already acknowledged. I ask that you take this complaint serious and hold the ford motor company accountable for the issues they have caused and acknowledged in these models.