NHTSA Complaint #11517358 — 2017 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11517358
Vehicle	2017 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	April 3, 2023
Date Filed	April 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.

Related Complaints for the 2017 DODGE GRAND CARAVAN

Other STRUCTURE:BODY Complaints

#11695198 — October 23, 2025 — I purchased the vehicle on 9/15/2025 at approximately 103,900 miles. Around 10/6/25 at approximately 103,982 miles th...

#11677269 — July 30, 2025 — The driver's side sliding door on this minivan became stuck shut. I had to remove my disabled son through the open wi...

#11676537 — July 28, 2025 — Vehicle: 2017 Dodge Grand Caravan Component/System: Sliding door lock actuator Is the part available for inspection u...

#11668238 — June 20, 2025 — Beginning at about 75,000 miles (1st lock actuator), my lock actuators seized and rendered the backseat passenger doo...

#11595447 — June 20, 2024 — We found a warranty extension for Dodge Caravan Driver and Passenger Sliding Door Power Lock Actuators, but when I se...

Recent Complaints for the 2017 DODGE GRAND CARAVAN

#11718010 — UNKNOWN OR OTHER — February 14, 2026 — Seized sliding door latch. In an emergency we cannot exit threw the door. There was a recall on the door lock latch....

#11714179 — ENGINE — January 29, 2026 — I am writing to formally request that the National Highway Traffic Safety Administration review and consider an inves...

#11714179 — POWER TRAIN — January 29, 2026 — I am writing to formally request that the National Highway Traffic Safety Administration review and consider an inves...

#11713511 — UNKNOWN OR OTHER — January 26, 2026 — Both of my sliding passenger doors have become stuck closed due to failed lock actuators. (The doors do not open when...

#11710920 — POWER TRAIN — January 14, 2026 — On December 29, 2025, my wife put her van in park, turned off the vehicle and proceeded to exit the vehicle. The driv...