NHTSA Complaint #11517130 — 2015 FORD TAURUS

The contact owns a 2015 Ford Taurus. The contact stated while driving approximately 45 MPH, the steering wheel became very firm, with the vehicle independently jerking to the right. The contact had to use excessive force to return the vehicle to center lane. The contact pulled off the road and turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated that the failure occurred two more times. The contact stated that an unknown warning light flashed on but did not illuminate a second time. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the electric power steering assist booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 147,000.