NHTSA Complaint #11613619 — 2015 FORD TAURUS

The contact owns a 2015 Ford Taurus. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact stated that the steering wheel was difficult to turn in either direction. In addition, the steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power steering control module (PSCM) failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The contact was informed of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 103,000.