NHTSA Complaint #11516386 — 2023 MERCEDES-BENZ EQS450+

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11516386
Vehicle 2023 MERCEDES-BENZ EQS450+
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I experienced a phantom braking incident yesterday in my 2023 EQS450+ SUV at 3:11 pm PST. Traveling at around 30 mph, no cars within 20 feet ahead or behind us, the car suddenly engaged the automatic brakes very hard with a loud beep but this condition lasted only a couple of seconds. The impact was hard enough to jolt all passengers in the car. The sound was as if something hit us from behind. Cruise control was not being used at that time. The car then continued to operate normally after that. I have set up a service appointment for this Friday, April 14 at the WI Simonson dealership in Los Angeles, CA. I have reported this to MErcedes Benz using their "contact me" feature on their website. From my research, it sounds like phantom braking is prevalent somewhat widely in the EQS cars but nothing seems to have been done about it so far.

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