NHTSA Complaint #11553160 — 2023 MERCEDES-BENZ EQS450+

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11553160
Vehicle	2023 MERCEDES-BENZ EQS450+
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	September 29, 2023
Date Filed	November 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I drove the EQS without issue for six months. Then, about a month ago while I was in reverse backing out of my garage, the car slammed on brakes and the seat belt forcefully engaged. It felt as if I hit a brick wall. There was nothing behind me--nothing in the driveway. Then last Sunday, October 29, 2023, I was at a stop light and began accelerating down an off ramp. Nothing was in front of me; however, the car slammed on brakes again--with the selt belt forcefully engaging, and I came dangerously close to getting rear ended. My husband turned off the automatic emergency breaking system, and we got an appointment with the Mercedes dealership. They had the car all day on Tuesday and Wednesday (Oct. 31 and Nov. 1), and basically, the dealership is saying they cannot make any repairs because they cannot replicate the issue.

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