NHTSA Complaint #11515479 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11515479
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	April 3, 2023
Date Filed	April 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The electrinic power steering has failed. It just stopped working after starting the car one day. This is a repair that the dealer fixed 15 months ago, with a new part. A new electronic power steering Rack and Pinon should not last only 15 months. I have called the dealer and they say that warranty for that job is 12 months. They suggested contacting ford's customer service. Ford customer service says that there are no warranties on Recall repairs. This just does not sound right. I mentioned that if a repair that is suppose to fix a safety Hazzard does not work, and the safety Hazzard returns they are still liable for the repairs and or the consequences.

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Recent Complaints for the 2011 FORD EXPLORER

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