NHTSA Complaint #11514555 — 2018 MAZDA CX-9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11514555
Vehicle	2018 MAZDA CX-9
Component	UNKNOWN OR OTHER
Date of Incident	August 23, 2021
Date Filed	March 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Infotainment screen has spider cracking from faulty screen when manufactured. Open TSB stating this and Mazda refuses to replace under warranty after 5 months of owning vehicle, spider cracks got worse this year. When i got more spider cracks i contacted mazda support since the first time I contacted a local dealer. Mazda support denied replacement because “ i do not get my car serviced through mazda”, this screen issue has nothing to do with a car being serviced. This is a safety issue as you can not see parts of the screen and will only get worse and make the whole screen inoperable when using navigation.

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